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Introduction

In today's competitive financial landscape, efficient account opening processes are crucial for attracting and retaining corporate clients. This case study showcases how we successfully partnered with Krung Thai Bank (KTB) a leading bank in Thailand, to enhance their Automated Mortgage Servicing Center (AMSC) system, resulting in significant improvements in corporate account management.

Client Challenge

The bank's existing AMSC system faced limitations in handling corporate accounts. Specifically:

Restricted Access Control

Users were limited to a single access right, hindering efficient workflow.

Lack of Transaction Confirmation

The system lacked confirmation steps for sensitive actions like opening corporate accounts.

Limited Batch Processing

The system struggled with efficiently handling large-scale corporate account openings.

Outdated Technology

The outdated Struts version posed security risks and compatibility issues.

Limited Browser Support

Lack of Google Chrome support hindered user experience.

Client Challenge

The bank's existing AMSC system faced limitations in handling corporate accounts. Specifically:

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Restricted Access Control

Users were limited to a single access right, hindering efficient workflow.

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Lack of Transaction Confirmation

The system lacked confirmation steps for sensitive actions like opening corporate accounts.

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Limited Batch Processing

The system struggled with efficiently handling large-scale corporate account openings.

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Outdated Technology

The outdated Struts version posed security risks and compatibility issues.

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Limited Browser Support

Lack of Google Chrome support hindered user experience.

Our Solution

We assembled a team of qualified IT professionals with expertise in system upgrades, security, and user experience to deliver a comprehensive solution:

Enhanced Access Control

PruittHealth
We implemented a new access rights management system allowing users to hold multiple access levels for increased flexibility.

Transaction Confirmation

PruittHealth
We added confirmation steps for critical actions like opening corporate accounts, ensuring accuracy and security.

Bulk Account Processing Optimization

PruittHealth
We optimized the AMSC system to handle bulk processing of corporate account openings for product types 1001, 2001, and 2003, streamlining the process.

Struts Upgrade

PruittHealth
We upgraded the Struts framework from version 2.2.21 to 2.3.37, enhancing system security and compatibility.

Google Chrome Support

PruittHealth
We ensured full functionality of the AMSC system with the Google Chrome browser, improving user experience.

Our Solution

We assembled a team of qualified IT professionals with expertise in system upgrades, security, and user experience to deliver a comprehensive solution:

Enhanced Access
Control

PruittHealth
We implemented a new access rights management system allowing users to hold multiple access levels for increased flexibility.

Transaction
Confirmation

PruittHealth
We added confirmation steps for critical actions like opening corporate accounts,ensuring accuracy and security.

Bulk Account Processing Optimization

PruittHealth
We optimized the AMSC system to handle bulk processing of corporate account openings for product types 1001, 2001, and 2003, streamlining the process.

Struts
Upgrade

PruittHealth
We upgraded the Struts framework from version 2.2.21 to 2.3.37, enhancing system security and compatibility.

Google Chrome Support

PruittHealth
We ensured full functionality of the AMSC system with the Google Chrome browser, improving user experience.

Project Scope & Delivery

About

Job Order System

Project scope was divided into manageable tasks assigned through periodic Job Orders issued by the bank. Each Job Order specified the scope of work, resource allocation (number of personnel and mandays), and timeframe for completion.

Total Project Duration
365 Days
Total Man-days Allocated
760

Benefits Achieved

By implementing these AMSC enhancements, the bank achieved:

Increased Efficiency

Improved access control, streamlined bulk processing, and transaction confirmations facilitated faster and more efficient corporate account management.

Enhanced Security

Upgrading the Struts framework minimized security vulnerabilities.


Improved User Experience

Full Google Chrome support provided users with greater flexibility and convenience.

Scalability

The system now accommodates large-scale corporate account openings with ease

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Conclusion

This case study demonstrates our expertise in delivering custom IT solutions that address specific client challenges. By working collaboratively with the bank, we successfully enhanced the AMSC system, enabling them to streamline corporate account management and optimize their customer onboarding process.